Data and AI
AI at Firnkern
Firnkern works without AI. With AI, the Kern helps with follow-up questions, drafts and look-ups – at the level your organisation chooses.
Three levels – your admin decides
| Level | Where it runs | What leaves your organisation |
|---|---|---|
| Level 1 on your own network | Speech recognition (transcription while telling) and the Kern’s voice run on your server – without the internet. No language model. Your IT can add a local language model; without a graphics card it is slow. | Nothing. |
| Level 2 Mistral model, operated by Infomaniak in Geneva | Suggestions for the dossier, «Ask the Kern» and, if you wish, transcription. | Audio (only with the person's consent) and text, names pseudonymised. Spoken names go along with the recording. According to Infomaniak not used for training. |
| Level 3 Anthropic, USA | Large language model for demanding drafts and «Ask the Kern». | Text, names pseudonymised – only with explicit consent. |
Your admin sets the level on the «AI and data protection» page. Level 3 only takes effect with confirmed consent. Pseudonymised means: known names and details such as email or phone are replaced before sending – not every name is reliably detected.
Your own AI account or «AI via Firnkern»
Today: For levels 2 and 3, your organisation uses its own account with Infomaniak or Anthropic and pays there per use. The contract is directly between you and the provider. Firnkern charges no surcharge.
Planned, not yet available: AI credit via Firnkern without your own accounts – packs of CHF 20 / 50 / 100 / 300 / 1,000 for the organisation, valid 12 months. A pack costs its face value; usage is deducted from the credit at the AI provider's purchase price + 15 %. Minimum top-up CHF 20. There is no fixed starting credit per licence.
What the AI never does
- The AI does not assess people.
- The handover score assesses the role, never the person.
- The AI decides nothing. Suggestions are drafts: the knowledge holder approves her dossier, management decides on improvements.
Your organisation does not base decisions on hiring, promotion, dismissal or performance appraisal on AI results (Terms 6.4, D5).
Evidence and labelling
- Answers come with evidence from dossiers, SOPs, training material and transcripts. For content from documents the software requires a quotation as evidence; the model’s «general knowledge» is labelled.
- Firnkern shows for every suggestion whether a language model or a rule is behind it.
- The AI help «Ask the Kern» identifies itself as AI.
- The Kern’s voice is a synthetic voice and labelled as such. Reading aloud with a natural voice is off until your admin turns it on.
Results from language models can be wrong, incomplete or out of date. Check them before use.
See what went out
The «AI and data protection» page in the software shows word for word what last went to a provider. So you do not have to simply trust anyone.
Films on this website
The people and data in our films are fictitious; the voices are synthetic.
Rules of use
What is and is not permitted when using the AI functions – for example no imitation of real voices, no circumvention of protective functions – is set out in Part D of the Terms (D6 to D11).
More on protecting your data: Security · Overview on the home page: Data and AI
As of 3 November 2026